ALL SALES FINAL, NO RETURNS.
Just like buying a car, pinball machines are universally not returnable. These machines are heavy, uniquely packaged, and can be resold as new. New unused products do come with a manufacturer’s warranty, as we are authorized dealers. Each product may have different manufacturer warranty terms/conditions, so please investigate your questions pertaining to each item. Any additional warranty is not offered, expressed or implied. See our terms and conditions. As dealers, we also do not have any control over the manufacturer’s warranty terms whatsoever. Warranty resolution is entirely governed by each manufacturer independently.
Preorder deposits are non-refundable unless otherwise stated. This is an industry standard. This includes manufacturers’ delays in production.
If delivery/shipment is refused, the customer is responsible for all freight charges and restocking fees, and subsequent attorney fees if applicable. Orders can not be canceled or refused because of shipping delays that are due to acts of nature.
Items that are damaged due to freight are returnable at the time of delivery only. Once the Bill of Lading is signed by the customer, the game is received in good condition a claim can not be filed. Freight damage must be noted on the bill of lading in order to file a claim.
The customer should fully inspect the package before signing the Bill of Lading.
Customer is responsible for all assembly and set-up unless otherwise noted on the customer invoice. This is a special service, and fees could apply.
Game adjustments may need to be made after delivery due to effects of transportation, such as vibration, shifting, etc, customer is responsible for these adjustments. Our or the manufacturer’s technical support departments will assist you via phone or email.
If an item is not in working order and the freight company has left the premises, the customer agrees to work with technical support staff to try to diagnose the problem. Most problems can be fixed with assistance. See terms and conditions.
Pinball Machines are fantastic, beautiful, and fun playable works of art. However, please remember they are all handmade and have lots of moving parts. Just like any other complex machine, they will inevitably need maintenance, repairs, and cleaning. Please make sure you are willing to either work on your machine as needed (for some, it’s the best part of ownership) or be willing to call in a tech as needed.